Please add this testimonial to your website as a returning satisfied customer!  As you know we would have never left R&D after the eight years we were together starting back in 1992 when we first installed the system but our A/R installments were such an integral part of our computer system we felt we had no choice but to leave ePASS to purchase the Storis system.  After seven long years of poor, very expensive software support and annual updates with the Storis system, we were so relieved to learn that the ePASS system could now integrate our A/R installments in the new Windows based version!   Needless to say we jumped at the chance to return to the “can do” attitude of the ePASS staff!  As you all well know, switching computer systems is difficult but you guys got us through it and we are so excited about your new system and the improvements we have made to our company!  Let me give you a few brief highlights;

1.  We have reduced our physical inventory process from a full week to just 3 days.  (That’s including reconciliation with a .09% inventory loss for the year 2008!)  Keep in mind we added two new stores and another $800,000 average in inventory!

2. Our inventory turns have increased in that same time due to the new reporting features we have added.

3. In this tight economy we have reduced management staff and re-aligned job responsibilities. This has given our buyers less time to prepare for critical trade markets we attend but your system can produce our buyers book in a few seconds that took more than one week of labor for an office girl with our old Storis system. We’re not panicked any longer prior to our furniture markets! Our factories are amazed by our market books! Our buyers are making better decisions too!

4. As you know we were one of the first in the nation to add your Mobile Workstation technology. Our sales staff can simply scan merchandise while they are with a customer and add it to their quote. We estimate that this feature alone has reduced the time in our sales cycle by as much as 30%. With a 70,000 sq. ft. store, sales staff and customers would get separated while they went to find an open workstation to check stock. Now they don’t have to leave the customer’s side. They have all the information they need on their palm pilot!

5. Our wireless system in the Distribution Center was up and running the first week after installation. Storis wanted over $75,000 for this feature alone! (That figure doesn’t even include the annual maintenance agreement expense.) With this new wireless feature we are loading daily deliveries accurately in less time and our drivers are out the door!

6. Our price tags finally look professional! Storis couldn’t even print these and make them look good. The flexibility and ease here is tremendous. A few clicks and the tag is printed and in color! With the thousands of models that we carry your system makes this huge task efficient, affordable, reliable and more important, doable!!

It seems like in our business we are never done improving and working to provide our customer’s with the best shopping experience.  I’m sure we have many other areas in our company that need improvement but I can assure you that ePASS is an integral part of our success!  The flexibility and power your system provides our staff is wonderful!  Our doors and phone lines are always open for anyone who would like to see our operation.  We have more than paid for our initial investment through just one or two of the improvements listed above. You guys are one of the best kept secrets in the industry.  It’s time to change that!

Sincerely,

George Moore, CEO

Wilcox Furniture, Inc.