Our business is a 23 year old company starting with one person in 1986, we had the same software for the first 20 years. Three years ago we were in search for an upgrade in our software. We had definitely outgrown our current system, now having 9 technicians, the scheduling and routing capabilities of our old system was not accommodating. We actually went to our old system's software people and they said "I think your business has outgrown our system" which is something I feel we will never hear that from R&D Business Systems.

After searching many systems, we decided to go with ePASS for many reasons, but I will list a few below.

1. Ability and Ease of importing our old database into ePASS.

2. Ability to import business's that we purchased data into ePASS

3. Ease of use, easy Windows application (little training needed for employees)

4. Ability to drag and drop columns, and sort or search easily

5. Scheduling Service calls is easier (to accommodate customer time frames)

6. Routing screen along with Mappoint software, easy to track our technicians schedule

7. ePASS continues to get updates, if you have an idea they consider it for a system improvement, not just your company 

8. ePASS has many built-in reports that help us track our performance 

9. The ability to create mailing lists 

10. ePASS works great with many Windows applications, ie: exporting an invoice to Excel

Above are just a few reasons, but in our three years of using ePASS we have nothing but good things to say. ePASS software has improved our business!

R&D Business Systems support has been great, considering we are Appliance Repair People, not computer people, having R&D Business Systems is like having your own IT department. We appreciate their input, the updates and improvements that other companies give them and in turn come to us at Total Appliance Service in Cleveland, Ohio.

Sincerely,

Tony DiMassa, President

Total Appliance Service Inc.