In a day and age when most companies are so impersonal and you rarely get to a real person on the telephone, it is refreshing to work with a company like ePASS. In 2004 we took a giant step into the technology future and purchased their software. From that moment until the present, we have had a personal relationship with their staff.

Any time we have a problem, all it takes is an email or phone call and they respond to our issue.

In July of 2008, the State of Washington totally changed how the tax on purchases was to be collected. We notified ePASS of the upcoming changes. Their programmers immediately went to work. On July 1st, the updates were in place and we had a fairly seamless transition to the new “Destination Tax Code” system. As we realized where it needed to be tweaked, they responded very quickly with the answer.

More recently, we were audited by the Department of Revenue. Preliminary questions for the auditor as to what kind of information she would be looking for revealed a need for a report that was not currently available in the software program. Within 24 hours, a new Crystal Report had been designed that gave us the exact answer the auditor was seeking. Since we had been using ePASS for the four years being audited, we had reports available within minutes that sped up the auditing process.    

One added benefit derived by the acquisition of ePASS is that it takes less time to “do the books”. Therefore, the bookkeeper, having reached retirement age, could back off on her hours and still get the bookkeeping completed. The adaptability of the system allows for much more flexibility in days required to work.

We can highly recommend the prompt and efficient service provided by ePASS and their employees.

Sincerely,

Joy Bach, Senior Bookkeeper

Howard Baird, President

Dependable Appliance Co.